For organizations seeking sustainable growth, there needs to be a deliberate effort to drive excellence for all aspects of the business. With growth comes various levels of complexities in dealing with people, process and operations. Not only do you need to skilfully navigate through these growing challenges as you grow, but you need to stay on top of your game to stay ahead of your competition. Organizational excellence can be achieved by establishing an internal framework of standards and processes designed to engage and motivate employees to deliver products and services that fulfil customer requirements.